Frequently Asked Questions

How long does delivery take?

We will send your wine with Australia Post. Your wine should be delivered within 7 days of receiving payment, however in many cases it will arrive sooner.

When will the Key Ring membership expire?

Yes. The security of your sensitive information such as a credit card number is important to us. We encrypt that information using secure socket layer technology.

I have forgotten my password, now what?

Head to the “My Account” icon (located at the far top right), then select “Login” from the drop down. In the grey box entitled “Registered customers” select “Lost your password?”. Type in your username and select “Reset Password”. A link to reset your password will be sent to your email. The email may take a couple of minutes to be sent.

Your username will generally be your email address. If you can’t remember your username, please contact us.

If you are having trouble please call the office on 08 8737 3222 (Monday – Friday 8.30am-5.30pm) and we’ll reset your password for you, or you can email sally@koonara.com

To change your password:
Head to the “My Account” icon (located at the far top right), then select “Manage My Account” then under “Password Change” type you “Current Password” and then “New Password”

I have forgotten my username, now what?

Your username will generally be your email address.

If you are still having trouble please call the office on 08 8737 3222 (Monday – Friday 8.30am-5.30pm), or email sally@koonara.com

What methods of payment are accepted?

We accept Visa and MasterCard.

We don’t accept American Express or Diners Club, sorry.

Why don't you ship to my country?

We only ship our wines within Australia.

We do have International Distribution throughout Asia, USA and Europe. To find out more please visit our “Where to Buy” Page, which is located under “Our Wine” or contact the office: wine@koonara.com

Does joining the Angel’s Guild cost anything?

For a dozen of wines or more shipping is free. For orders under a dozen we charge $15.

Does joining the Angel’s Guild cost anything?

Angel’s Guild membership is free, and available to people in Australia over 18.

If I join the Angel’s Guild, when and where do I get discount?

By becoming an Angel’s Guild member you will get 10% discount immediately on wine online, over the phone, and when visiting our Cellar Doors in Coonawarra and Robe, in South Australia.

When will I be charged for joining the Angel’s Guild?

You won’t be charged for joining the Angel’s Guild until we send your wine, which will be sent every August. We will send a email to remind you about your upcoming order. By signing up, you allow us to debit my card before shipping your wine.

Can I modify my Angel’s Guild selection?

If you wish to modify your Angel’s Guild selection, please let us know by the 15th of July, don’t worry – we will be in touch by email to remind you. You can update your Angel’s Guild selection from your personal account.

If I join, can I cancel my membership to the Angel’s Guild?

So you can get the full benefits of the Guild, membership has a minimum of 12 months commitment. If for any reason you wish to suspend your membership after 12 months (we can’t think of any) please let us know 30 days prior to your next scheduled shipment.

What is the difference between Key Ring and Angel’s Guild membership?

Key Ring members will get the same benefits as before (10% off and free delivery) plus loads of new things like access to Museum wines, discount on wines online, first access to events and dinners, plus a few nice surprise along the way. The only difference with the Angel’s Guild is you commit to a delivery every August.

I’m a Key Ring member, why can’t I get discount online?

Until the 1st July 2016 Key Ring members will still get 10% discount in our Cellar Door in Coonawarra, however they will not be able to get it online. We would love all Key Ring members to join The Guild, you will get the same benefits as before (10% off and free delivery) plus loads of extras.

When will the Key Ring membership expire?

Until the 1st July 2016 Key Ring members will still get 10% discount in our Cellar Door in Coonawarra, however they will not be able to get it online. We would love all Key Ring members to join The Guild, you will get the same benefits as before (10% off and free delivery) plus loads of extras.